At Mode Weft, we blend thoughtful craftsmanship with seamless service. Our shipping and returns policies reflect the same refinement you’ll find in our collections of timeless wardrobe essentials.

Shipping Information

We carefully process all orders within 1-2 business days before shipping. Please review our delivery options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Available for orders over $50 USD
  • Delivery Time: 15-25 business days after dispatch

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Duties and taxes may apply for international shipments.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be in original condition with all tags attached
  • Unworn, unwashed, and free of alterations
  • In original packaging with protective linings intact

Important Exception: For hygiene reasons, we cannot accept returns on Tank Tops & Camis unless they arrive damaged or defective.

Return Process

  1. Submit Request: Email [email protected] with your order number and item details (use our template below for efficiency)
  2. Receive Authorization: We’ll respond within 48 hours with an RMA number and instructions
  3. Package Items: Securely repackage with RMA number clearly visible
  4. Ship Back: Send to our returns center at:
    Mode Weft Returns
    1361 Barret Park Way
    Montgomery, US 36117
  5. Confirmation: We’ll process your return within 3 business days of receipt

Refund Details

  • Refunds issued to original payment method within 5-7 business days after we receive your return
  • Original shipping fees are non-refundable
  • International customers: refunds exclude original shipping and customs fees
  • PayPal refunds may take 1-2 additional days to process

Exchange Process

Simply indicate your desired replacement item in your return request. We’ll ship the new item once we receive your return, with any price differences adjusted. Exchange shipping is free for customers in eligible regions.

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Mode Weft Customer Service,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

1. Item Name:
Size:
Color:
Quantity:
Reason for Return:

[For exchanges only] I would like to exchange for:
– Item Name:
– Size:
– Color:

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Customer Support

For any questions about shipping or returns, our customer service team is available at [email protected]. We aim to respond within 24-48 hours during business days.

At Mode Weft, we value your trust as deeply as we value crafting garments that embody effortless sophistication. Should you need to return an item, we promise the process will reflect the same standards of excellence you expect from our collections.